interior cleaning
The same crew, the same written standard, every visit. One company for the whole property, inside and out.
Most people here have been through the same cycle. You find a cleaner, they are excellent for four months, then the visits get shorter, or a different person turns up, or they stop coming and you find out by walking into a house that has not been cleaned. It is rarely about the individual. It is that there is no standard written down, nobody checking, and no company behind it when something goes wrong.
This is the same operation we run outside, pointed inwards. A written room by room specification agreed with you, the same vetted crew arriving each time, and the work checked before the van leaves. It suits people who are not here all year and need to trust what happens when they are not, and people who simply want one company looking after the whole property rather than three who each blame the others.
how we do it
We walk the property with you and write down what gets done, in which rooms, at what frequency. That document is what the crew works to and what the check is made against, so there is no drift and no argument about what was supposed to happen.
You get the same people, who know your property, where things live and what you care about. Cover is by someone briefed on your specification rather than whoever is free.
A day and an arrival time you can plan around. If we are going to be late you hear it from us first.
The visit is checked against your specification by someone other than the person who cleaned. This is the part almost nobody else does, and it is the reason the standard holds after month four.
A leak under a sink, a window that will not close, a build up starting somewhere. You will hear about it with a photograph, whether or not it is our job to fix.
Frequency up for the summer, down over the winter, an extra visit before guests arrive. Tell us and we move it, without renegotiating everything.
what is included
You can find an hourly rate well below ours without looking very hard, and for some people that is the right answer, particularly if you are here all year and can keep an eye on things yourself. We are not going to pretend otherwise.
What you are paying for here is the structure rather than the hours: the same vetted crew instead of whoever turns up, a written standard instead of an understanding, someone checking the work who did not do it, a company to call when something goes wrong, and one point of contact for the inside and the outside of the property. If none of that is worth a premium to you, an independent cleaner will do you fine and we would rather say so now than take the booking and disappoint you.
how we keep the standard
Every job is checked against the standard for that surface before the van moves, by someone who did not do the cleaning. If it is not right we put it right before you have to ask.
We look at the property, then give you a price. What we agree at the survey is what you pay, with no extras invented once we are on site.
You can explain what you want and be understood, and we follow up afterwards to check you are happy. Not a sales call.
where we work
We cover Quinta do Lago · Vale do Lobo · Vilamoura · Almancil · Loulé · Quarteira · Faro · Albufeira · Carvoeiro, and the surrounding area. If you are just outside it, ask anyway and we will tell you honestly whether we can look after you properly.
questions
Weekly, fortnightly or monthly, whatever suits the property and how you use it. Owners who are here part of the year often run fortnightly while they are away and weekly while they are in residence, with extra visits either side of guests.
Yes, that is the point of it. The same crew learns your property and your preferences, which is what makes a regular clean better in month six than it was in month one. If somebody is away, cover is briefed on your written specification beforehand.
No. Access is arranged with you in advance and we work to whatever arrangement you are comfortable with. A great many of our clients are not in the country when we visit, which is precisely why the written standard and the check exist.
Yes, everything comes with us. If you would rather we used something specific of yours, a particular product for a stone worktop or a finish that needs care, tell us at the survey and we will work with it.
Yes, and that is the reason most people come to us. The windows, the terrace, the render, the solar and the roof are already what we do. Putting the interior on the same schedule with the same company is one contact, one standard and one invoice.
the rest of the inside