legal
Last updated 11 October 2026
Algarve Cleaning Crew is a trading name of TCEASE LTD, a company registered in England and Wales (company number 15123766), registered office 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. Portuguese tax number (NIF): 519618840.
These terms apply to the cleaning services we provide and to your use of this website. By booking a job with us you agree to them.
We price every property individually, usually after a free survey in person or from photos and video. Your quote sets out the work included and the price.
The price we quote is the price you pay for the work described. If you ask for extra work on the day, or the job turns out to be materially different from what we were shown, we will agree any change in price with you before we do it.
When you accept a quote we agree a date and an arrival window with you. Please make sure we can get to the areas being cleaned, and let us know about anything we should be aware of, such as alarms, pets, fragile items or surfaces that need special care.
Some services need an outside water tap and power supply. If these are not available, please tell us when you book so we can plan around it.
Some exterior work cannot be done properly in rain or high wind. If the weather means a job cannot go ahead, we will contact you to move it to the next suitable date at no extra cost.
If you need to cancel or move a booking, please give us as much notice as possible, and at least 24 hours. We may charge for late cancellations where we have already set aside the time or travelled to the property.
Unless we agree otherwise, payment is due on completion of the work, by bank transfer in euros, on receipt of our invoice. We will tell you in advance if a deposit is needed for a larger job.
We carry out every job with reasonable care and skill, using the method suited to each surface. If you are not happy with any part of the work, tell us within 48 hours of the job and we will come back and put it right.
Some marks cannot be removed by cleaning, for example glass that has been etched by hard water over many years, stone that is already damaged, or staining that has set into a surface. We will always tell you at the survey if we expect a surface not to come back fully, and we cannot guarantee results on surfaces like these.
We take care to protect your property. If something is damaged as a result of our work, please tell us as soon as possible and we will deal with it fairly. We are not responsible for damage caused by an existing fault, such as loose or failing render, cracked glass, worn seals or poorly fixed fittings, or for loss that we could not reasonably have foreseen. Nothing in these terms limits any liability that cannot be limited by law.
We may photograph and film our work for quality control and for use in our case studies and social media, as explained in our privacy policy. We never publish your name or full address without your permission, and you can ask us not to use photos of your property.
If you are a consumer, you have legal rights under the consumer protection law that applies to you. Nothing in these terms affects those rights.
The content of this website, including text, photos and branding, belongs to us. You may view it for your own use but may not copy or reuse it without our permission. We try to keep the information on the site accurate, but it is a general guide and the details of any job are those set out in your quote.
These terms are governed by Portuguese law, and the Portuguese courts have jurisdiction, without affecting any rights you have to bring a claim in the courts of the country where you live.
We may update these terms from time to time. The version that applies to a job is the one on this page when you accept the quote.
Email hello@algarvecleaningcrew.com or call or WhatsApp +351 910 220 684.